Feel free to email us at hitbyalove.bug@gmail.com and one of our Love Bugs will be there to deal with your queries =)
As for Payment, we would require for you to email us first as we will personally reply with the account details to you.
1. On first come first served basis- if you can bank in first, the item is all yours.
2. Clothes are in mint condition.
3. Strictly for serious buyers.
4. We do not allow exchanges or refunds once item is sold.
5. However, we do welcome all your (multiple) questions and queries regarding items.
6. Reserving items would be allowed but only for the grace period of TWO days. In the event that the supposed buyer fails to bank in/ meet up by then, the item will be released.
7. We do not believe in blacklisting customers but we would appreciate for no back outs from potential buyers.
8. There really isn’t much complication in this, and we are customers as well in this online boutique phenomenon. So just enjoy shopping and we will be honest with you of our garments =)
There are several delivery services that you may opt for:
Pos Laju (for West Malaysia)
1 Item - RM6.00
2 Items - RM7.00
3 Items - RM8.00
Pos Laju (for East Malaysia)
1 Item - RM9.00
2 Items - RM10.00
3 Items - RM12.00
Pos Ekspress
1 Item - RM 4- RM 6
This varies if the garment is small enough to fit the envelope =)
We highly recommend for you to trust our local Pos Laju or Pos Ekspress as the package should arrive in 1-2 days. They are much more secure than ordinary parcel postage, as they require your signature upon receiving the package and have a tracking number respectively.
Do bear in mind that we will not be held responsible over any lost or damaged goods during delivery.
OR if you would like to see your items first hand, you can opt for Cash on Delivery (COD):
Free CODs at (only at specific spots… one can only walk so far)
* Damansara Jaya
* Damansara Utama (Uptown)
CODs with additional RM 3 for mileage cost
* SS 1
* SS 2
COD with additional RM 5 for mileage cost
* The Curve
* One Utama
* Centrepoint/ Bandar Utama
None of these spots are familiar to you? Just let us know where you propose to meet and our Love Bugs would try our very best to be there to spread the love =)
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